EW Group Client Community Coordinator

Department: Content

Reports to: Content Director

Location: Office / Hybrid

Salary: £26,000-£33,000

EW Group is part of the eQuality Solutions Group

eQS’s founding principle is to create a ‘good business that does good’ and the company has been driven by that ethos since 2006. Together, the Group’s portfolio of diversity, inclusion and wellbeing businesses comprise the UK’s leading Diversity, Equality, and Inclusion (DEI) specialists. Now nearly 100-strong, the eQS workforce are united in a common goal: removing barriers to education, work and life, and transforming internal cultures to create social and business benefits on a national scale.

eQS has initiated a Group-wide DEI review, designed and delivered by our own workplace DEI division, EW Group and Challenge Consultancy. This project includes a comprehensive diversity audit across all areas of the business from recruitment, management, policies, communications, training and more to ensure all our practices are inclusive and support diverse talent.

Black, Asian, minority ethnic and disabled people are currently underrepresented at eQS and are particularly encouraged to apply.

More information is available here: Home – EQS.

About EW Group 

The Role

With over 65 years’ expertise, EW Group is the leading full-service Diversity, Equity and Inclusion consultancy. Supported by a team of more than 100 diversity specialists, our training, analysis and consultancy programmes have been delivered to more than 3,000 organisations across 80 countries with clients including Mercedes Formula 1, The Economist Group, the BBC, Dyson, adidas, URBN and The White Company.

We are a small, dedicated team who work hard to support our clients make a difference in the context of building diversity and inclusion within their organisations.

We can promise you interesting, cutting-edge work which has real social value. We are committed to career development and support, and you will be offered the chance to be involved in all aspects of the business as we grow.

We work with companies from across the private, public and charitable sectors. We’re unique in the way we custom-build our work to the challenges that each client is facing. Companies want to work with us because of our long-standing reputation for delivering innovative, creative and impactful sessions.

We are committed to best practice in Diversity, Equity and Inclusion. Black, minority ethnic and disabled candidates are particularly encouraged to apply so we have the widest pool to choose the most suitable candidate from.

More information is available here: Home – EW Group.

Key accountabilities and responsibilities 

The Role

We are seeking an individual with a genuine interest and passion for Diversity, Equity and Inclusion, to become a key point of support for our clients and wider professional network at EW Group. 

At the core of our service is brilliant client care. Your job will be to use your communication skills to build rapport with our existing clients via our client retention, client community and network channels. We want them to feel valued, and to make sure they come back to us for any further support they may need around Diversity, Equity and Inclusion.  

The successful applicant will work closely with the Content Director able to build upon their existing client, customer, or community relationship experience, and passion for Diversity, Equity and Inclusion, to become a key point of support for our clients and wider professional network. This is a role to challenge and inspire the right person, with excellent prospects for growth within the company. 

Experience, knowledge, skills and competencies

Key Responsibilities

  • Co-ordination of Inclusive Culture Pledge (ICP) events – scheduling, invitations, guestlist management, content/material preparation in collaboration with subject matter experts. 
  • Content ideation and distribution for The Inclusion Connection (TIC). Includes copy writing and utilising resources and content to share with communities. 
  • Stimulation of community engagement via Inclusive Culture Pledge and The Inclusion Connection. Includes stimulating community conversation,  and engagement in both channels, resource sharing and signposting upcoming events and networking opportunities. 
  • Innovating and collaborating with the Content Director for platform improvements. 
  • Proactively identifying consultancy, sales and relationship-building opportunities within client communities and assisting in developing client relationships over the long term. 
  • Provide general administrative support to the Client Solutions Team and Client Managers. 
  • Aid the Client Solutions Team and Client Managers in effective research into clients. 
  • Effective CRM and Hubspot management to ensure client data is up-to-date, accurate and in line with agreed reporting measures. 
  • Collaborating with colleagues and consultants to build your knowledge in the diversity and inclusion space. 

Person Specification

  • Ability to work collaboratively with colleagues and clients 
  • Ability to work across departments within the business 
  • Able to work autonomously and organise your own work with minimum supervision 
  • Ability to work autonomously in a fast-paced environment  
  • Have a genuine interest and passion for Diversity, Equity, and Inclusion 
  • Have the ability and experience to follow directions from multiple sources and determine priorities as needed 

Essential Skills and Experience

  • Strong administrative skills 
  • Knowledge of office applications such as Word, Excel, and PowerPoint. 
  • Strong written and verbal communication skills. 
  • Strong copywriting and content ideation skills. 
  • Ability to assist in developing client relationships over the long term. 
  • A genuine passion for diversity, equity and inclusion. 

EW Group behaviours

Our Behaviours. Positive - we are proactive in our approach. We always focus on good practice. We deliver with energy, style and a sense of community. Practical. Our work is specific to each client. It is jargon-free and based on real life. It drives genuine change. Creative. We apply 25 years of experience to engage and include people in smart new ways. We approach projects with imagination and flair. Openness. We conduct our business transparently. Enthusiastic. We are excited to work with our clients and take pride in identifying and meeting their needs. Nurturing. We work with our clients rather than just with them.

We offer a flexible business model in which all types of working arrangements will be considered. The role is for 37.5 hours per week and the successful candidate is required to start as soon as possible.

We operate a hybrid working model, with a minimum of two days in the office per week, splitting our time between our office in Central London (Old Street) and home. Our clients are based around the UK and further afield so the role may require travel.

We offer 30 days’ holiday and an employer’s pension contribution of up to 6% of salary. We also offer a generous well-being and benefits package for all employees upon successful completion of probation including:

  • Life assurance
  • Enhanced pension scheme
  • Healthcare and wellbeing
  • Retail discounts
  • Cycle to work scheme

Email a cover letter and CV to our HR team at careers@e-q-s.com

Download complete job description and selection criteria here.