Disability Support Brand Ambassador

Experience, knowledge, skills and competencies 

Key Responsibilities:

• Formulate, develop, and maintain strong communication links and business relationships with new and existing stakeholders.
• Keep the stakeholder network up to date on the existing product range, new releases etc, by way of conducting customer product presentations, both physically at our own live events and virtually on webinars.
• Attend industry events, trade shows, conferences etc as the face of eQS Disability Support brands to promote the brands through networking, exhibiting and demoing the product and services of the Group.
• Plan and create engaging and high-quality promotional content (with the support of a graphic designer and Content Team leader) for use in meetings, presentations, at events.
• Plan and schedule engaging content for social media channels.
• Work with the eLearning Designer and Marketing Content Team Leader to carry out quality assurance on new content development to ensure it meets the brand’s specifications and quality objectives.
• Work collaboratively within the marketing team and with the wider team to ensure brand consistency across all media.
• Manage marketing administrative tasks associated with the DS brand products and services sales.
• Work with the MD & marketing team to understand the brand’s goals/objectives.
• Monitor and understand the brand’s movement, pricing, and distribution patterns.
• Evaluate, report and meet and exceed set monthly targets.
• Provide insights and feedback on issues concerning the brands.
• Manage product user queries.

Essential Skills and Experience

• Ideally hold a marketing related qualification / certification or at least be able to demonstrate excellent knowledge or experience of marketing.
• Strong copywriting skills and an eye for design when creating content to support awareness campaigns for social media, presentations, events etc.
• Persuasive, influential and self-confident individual with excellent interpersonal awareness and communication skills.
• Self-motivated individual with ability to work under pressure and demonstrate good time management and organisational skills with a high level of pride in your work.
• Experience of and passion for brand promotional activity and building and sustaining customer relationships.
• Customer focused approach with drive to deliver improved customer satisfaction.
• Willing to learn new skills and develop existing skills.
• Portray a high level of professionalism and credibility while dealing with customers.
• 1-2 years’ experience in a similar position.
• Computer literacy in application of Microsoft Word, Excel, Outlook and the ability to pick up CRM systems.
• Disciplined approach in adhering to internal procedures, systems of administration and data management.
• Able to adapt quickly to business priorities and to solve problems creatively and effectively.
• Has a ‘can do’ approach and work effectively as part of a team as well as independently.
• Happy to be part of a multi-functional marketing team and comfortable working with people at all levels of the company.

Desirable Skills and Experience

• Experience of the Disabled Students Allowance (DSA) or Access to Work funds and/or education sector, but not essential.
• Passionate about diversity, equity and inclusion (DEI) and staying up to date with important DEI topics in education and the workplace.
• Passionate about communications channels such as social media and staying up to date with the latest trends in reaching potential customers.
• Passionate about supporting accessible learning and development for all.