Disability Support Brand Ambassador

Department: Marketing

Reports to: Disability Support Marketing Content Team Leader

Location: Office / Hybrid

Salary: £22,000 – £25,000

eQuality Solutions Group

eQS’s founding principle is to create a ‘good business that does good’ and the company has been driven by that ethos since 2006. Together, the Group’s portfolio of diversity, inclusion and wellbeing businesses comprise the UK’s leading Diversity, Equality, and Inclusion (DEI) specialists. Now nearly 100-strong, the eQS workforce are united in a common goal: removing barriers to education, work and life, and transforming internal cultures to create social and business benefits on a national scale.

eQS has initiated a Group-wide DEI review, designed and delivered by our own workplace DEI division, EW Group. This project includes a comprehensive diversity audit across all areas of the business from recruitment, management, policies, communications, training and more to ensure all our practices are inclusive and support diverse talent. Black, Asian, minority ethnic and disabled people are currently underrepresented at eQS and are particularly encouraged to apply.

More information is available here: Home – EQS.

The Role

With a background in Marketing and a passion for growing relationships with customers, as Brand Ambassador you will be responsible for developing and delivering our lead generation activities to enable us to deliver growth of our disability support brands within the Higher Education, DSA and Access-to-Work sectors – principally Amano, Learning Labs and The Educational Guidance Service.

Working with our Content Team Leader, eLearning Designer and operations teams you will continuously develop your knowledge and expertise of our brands to become a subject matter expert within the marketing team. Using your copywriting skills and flair for marketing, you will  develop and deliver brand awareness programs to both prospective and existing customers to expand our brand presence within our key sectors.

Your opinion matters, so we’ll love it if you come to the management team with ideas on how we can improve our solutions.

We offer a hybrid working model, however you will be required to be in the office on some days, the ability to travel to our Hebburn office is required.

Your induction period will be office based.

Experience, knowledge, skills and competencies 

Key Responsibilities:

  • Formulate, develop, and maintain strong communication links and business relationships with new and existing stakeholders.
  • Keep the stakeholder network up to date on the existing product range, new releases etc, by way of conducting customer product presentations, both physically at our own live events and virtually on webinars.
  • Attend industry events, trade shows, conferences etc as the face of eQS Disability Support brands to promote the brands through networking, exhibiting and demoing the product and services of the Group.
  • Plan and create engaging and high-quality promotional content (with the support of a graphic designer and Content Team leader) for use in meetings, presentations, at events.
  • Plan and schedule engaging content for social media channels.
  • Work with the eLearning Designer and Marketing Content Team Leader to carry out quality assurance on new content development to ensure it meets the brand’s specifications and quality objectives.
  • Work collaboratively within the marketing team and with the wider team to ensure brand consistency across all media.
  • Manage marketing administrative tasks associated with the DS brand products and services sales.
  • Work with the MD & marketing team to understand the brand’s goals/objectives.
  • Monitor and understand the brand’s movement, pricing, and distribution patterns.
  • Evaluate, report and meet and exceed set monthly targets.
  • Provide insights and feedback on issues concerning the brands.
  • Manage product user queries.

Essential Skills and Experience

  • Ideally hold a marketing related qualification / certification or at least be able to demonstrate excellent knowledge or experience of marketing.
  • Strong copywriting skills and an eye for design when creating content to support awareness campaigns for social media, presentations, events etc.
  • Persuasive, influential and self-confident individual with excellent interpersonal awareness and communication skills.
  • Self-motivated individual with ability to work under pressure and demonstrate good time management and organisational skills with a high level of pride in your work.
  • Experience of and passion for brand promotional activity and building and sustaining customer relationships.
  • Customer focused approach with drive to deliver improved customer satisfaction.
  • Willing to learn new skills and develop existing skills.
  • Portray a high level of professionalism and credibility while dealing with customers.
  • 1-2 years’ experience in a similar position.
  • Computer literacy in application of Microsoft Word, Excel, Outlook and the ability to pick up CRM systems.
  • Disciplined approach in adhering to internal procedures, systems of administration and data management.
  • Able to adapt quickly to business priorities and to solve problems creatively and effectively.
  • Has a ‘can do’ approach and work effectively as part of a team as well as independently.
  • Happy to be part of a multi-functional marketing team and comfortable working with people at all levels of the company.

Desirable Skills and Experience

  • Experience of the Disabled Students Allowance (DSA) or Access to Work funds and/or education sector, but not essential.
  • Passionate about diversity, equity and inclusion (DEI) and staying up to date with important DEI topics in education and the workplace.
  • Passionate about communications channels such as social media and staying up to date with the latest trends in reaching potential customers.
  • Passionate about supporting accessible learning and development for all.

Download complete job description and selection criteria here. 

Our Values

We are looking for candidates that share our values.

Your application

To apply, please send a CV and cover letter to careers@e-q-s.com.

Research has shown that women and people of colour are less likely to apply for a role unless they meet every single criterion. If you feel passionately about this role but are not sure you meet all of the requirements, we encourage you to apply.

Should you require any adjustments to support you in your application please contact us at careers@e-q-s.com.

eQS group values. Be fearless, 1 + 1 = Team, We are impactful, Continuous self development, We tell it how it is, Work hard have fun.

Download complete job description and selection criteria here.