EW Group Solutions and Data Support Executive

Department: Client Solutions

Reports to: Client Solutions Manager

Location: Office / Hybrid

Salary: £26,000-£33,000

EW Group is part of the eQuality Solutions Group

eQS’s founding principle is to create a ‘good business that does good’ and the company has been driven by that ethos since 2006. Together, the Group’s portfolio of diversity, inclusion and wellbeing businesses comprise the UK’s leading Diversity, Equality, and Inclusion (DEI) specialists. Now nearly 100-strong, the eQS workforce are united in a common goal: removing barriers to education, work and life, and transforming internal cultures to create social and business benefits on a national scale.

eQS has initiated a Group-wide DEI review, designed and delivered by our own workplace DEI division, EW Group and Challenge Consultancy. This project includes a comprehensive diversity audit across all areas of the business from recruitment, management, policies, communications, training and more to ensure all our practices are inclusive and support diverse talent.

Black, Asian, minority ethnic and disabled people are currently underrepresented at eQS and are particularly encouraged to apply.

More information is available here: Home – EQS.

About EW Group 

The Role

With over 65 years’ expertise, EW Group is the leading full-service Diversity, Equity and Inclusion consultancy. Supported by a team of more than 100 diversity specialists, our training, analysis and consultancy programmes have been delivered to more than 3,000 organisations across 80 countries with clients including Mercedes Formula 1, The Economist Group, the BBC, Dyson, adidas, URBN and The White Company.

We are a small, dedicated team who work hard to support our clients make a difference in the context of building diversity and inclusion within their organisations.

We can promise you interesting, cutting-edge work which has real social value. We are committed to career development and support, and you will be offered the chance to be involved in all aspects of the business as we grow.

We work with companies from across the private, public and charitable sectors. We’re unique in the way we custom-build our work to the challenges that each client is facing. Companies want to work with us because of our long-standing reputation for delivering innovative, creative and impactful sessions.

We are committed to best practice in Diversity, Equity and Inclusion. Black, minority ethnic and disabled candidates are particularly encouraged to apply so we have the widest pool to choose the most suitable candidate from.

More information is available here: Home – EW Group.

Key accountabilities and responsibilities 

The Role

We are seeking an individual with a genuine interest and passion for Diversity, Equity and Inclusion, to become a key point of support between our clients and the solutions team at EW Group.

At the core of our service is brilliant client care and we want our clients to feel valued, and to make sure they come back to us for any further support they may need around Diversity, Equity and Inclusion.

The successful applicant will support the Client Solutions Team in assessing client needs, data management in our CRM and helping to devise the best solutions and proposals to meet that challenge. This is a role to challenge and inspire the right person, with excellent prospects for growth within the company.

Experience, knowledge, skills and competencies

Key Responsibilities

  • Provide general administrative support to the Client Solutions Team.
  • Supporting the team in assessing client needs and devise the best solutions through written proposals
  • Effective CRM management
  • Manage inbound sales enquiries
  • Be proactive in identifying new sales opportunities
  • Maintaining and improving the quality and integrity of our data
  • Processing and preparing data for use by the Client Solutions Team
  • Format information for internal and external communication – emails, presentations, reports, and proposals
  • Monitor client feedback and report findings to improve operations and customer satisfaction.
  • Build your knowledge in the diversity and inclusion space

Person Specification

  • Ability to work collaboratively with colleagues and clients,
  • Ability to work across departments within the business
  • Able to work autonomously and organise your own work with minimum supervision
  • Ability to work autonomously in a fast-paced environment
  • Have a genuine interest and passion for Diversity, Equity and Inclusion
  • Have the ability and experience to follow directions from multiple sources and determine priorities as needed

Essential Skills and Experience

  • Strong administrative skills
  • Knowledge of office applications such as Word, Excel, and PowerPoint.
  • Clear oral and written communication skills and interpersonal skills
  • Good numeracy skills
  • Understanding of the sales cycle and related processes
  • CRM/data management experience

EW Group behaviours

Our Behaviours. Positive - we are proactive in our approach. We always focus on good practice. We deliver with energy, style and a sense of community. Practical. Our work is specific to each client. It is jargon-free and based on real life. It drives genuine change. Creative. We apply 25 years of experience to engage and include people in smart new ways. We approach projects with imagination and flair. Openness. We conduct our business transparently. Enthusiastic. We are excited to work with our clients and take pride in identifying and meeting their needs. Nurturing. We work with our clients rather than just with them.

We offer a flexible business model in which all types of working arrangements will be considered. The role is for 37.5 hours per week and the successful candidate is required to start as soon as possible.

We operate a hybrid working model, with a minimum of two days in the office per week, splitting our time between our office in Central London (Old Street) and home. Our clients are based around the UK and further afield so the role may require travel.

We offer 30 days’ holiday and an employer’s pension contribution of up to 6% of salary. We also offer a generous well-being and benefits package for all employees upon successful completion of probation including:

  • Life assurance
  • Enhanced pension scheme
  • Healthcare and wellbeing
  • Retail discounts
  • Cycle to work scheme

Email a cover letter and CV to our HR team at careers@e-q-s.com

Download complete job description and selection criteria here.