Business Administrator Apprentice (Amano)

Department: Disability Support

Reports to: Head of Operations – Disability Services

Location: Hebburn

Salary: £4.81 per hour

eQuality Solutions Group

eQS’s founding principle is to create a ‘good business that does good’ and the company has been driven by that ethos since 2006. Together, the Group’s portfolio of diversity, inclusion and wellbeing businesses comprise the UK’s leading Diversity, Equality, and Inclusion (DEI) specialists. Now nearly 100-strong, the eQS workforce are united in a common goal: removing barriers to education, work and life, and transforming internal cultures to create social and business benefits on a national scale.

Amano is a provider of specialist learning support to disabled students studying in higher or further education, and to apprenticeship learners. Amano is an accredited Disabled Students Allowance provider offering academic student support, our reputation has been built upon a professional, reliable and friendly approach to learner support.  Our students and learners report high levels of satisfaction, and our services positively impact their access to, success in, and progression from education. 

More information is available here: Home – EQS.

  • The Role

The Role

Working within a vibrant and friendly team, the main duties of your role will be dealing with inbound and outbound calls and emails, creating and maintaining student records and allocating students to our consultants.

The Amano approach gives:

  • Student focussed support.
  • Academic support towards goals and aspirations
  • Hassle-free arrangements
  • Student choice and empowerment
  • Flexibility in delivery 
  • Adaptable support for changing needs

Experience, knowledge, skills and competencies 

Key Responsibilities:

  • Provide personalised learning support administration to the customers.
  • Provide general administrative support to the Amano team.
  • Effective data management to ensure client data is up-to-date and accurate.
  • Maintaining and improving the quality and integrity of our data provided by external consultants.
  • Proactively encouraging customer engagement with company services.
  • Assisting in developing relationships with learning support consultants and stakeholders over the long term.
  • Quality service delivery to customers.
  • Participate in meetings, conferences, and project team activities.
  • Collaborating with colleagues and consultants to build your knowledge in the disability and wellbeing space.
  • Following company policies and procedures relating to health and safety, data protection, and quality management.

Personal Specification

  • Ability to work collaboratively with colleagues, consultants and stakeholders.
  • Ability to work across departments within the disability services.
  • Able to work autonomously and organise your own work with minimum supervision.
  • Ability to work autonomously in a fast-paced environment.
    Ability to integrate with and contribute to a motivated team.
  • Have a genuine interest and passion about making a difference.

Essential Skills and Experience

  • Maths, English and ICT, GCSE Grade A-C or equivalent.
  • Knowledge of office applications such as
  • Word, Excel, and PowerPoint.
  • Clear oral and written communication skills.
  • Good numeracy skills

Our Values

We are looking for candidates that share our values.

eQS group values. Be fearless, 1 + 1 = Team, We are impactful, Continuous self development, We tell it how it is, Work hard have fun.

Benefits

We offer 25 days’ holiday and an employer’s pension contribution of up to 5% of salary. We also offer a generous well-being and benefits package for all employees upon successful completion of probation including:

  • Life assurance
  • Enhanced pension scheme
  • Healthcare and wellbeing
  • Retail discounts
  • Cycle to work scheme

Apply
Email a cover letter and CV to our HR team at careers@e-q-s.com. 

Download complete job description and selection criteria here.